Managed IT & helpdesk
A real helpdesk, with promises in writing.
When the laptop won’t start and the deadline is today, you need someone who picks up. Our helpdesk works to response times written into your plan, and the Linexus agent on every machine means we often spot the problem before you do. Patching, backups and the dull-but-vital jobs happen quietly in the background.
What’s included
The short version.
- A helpdesk with SLAs: response times in your contract
- Every laptop and server monitored, patched and backed up
- Remote help in minutes — no driving, no waiting
- A client portal that shows exactly what we see
Tickets with a clock
Every request shows its response deadline in your portal, so “we’re on it” is something you can check.
Caught before it hurts
Full disks, failing drives and missed updates raise an alert with us, not a crisis with you.
Support time included
Each plan includes hands-on time every month. If you ever get close to it, we tell you first.
Built here
Linexus: the quiet engine behind every machine.
We didn’t rent our management software — we built it. An agent on every machine, a control plane called Nexus, an Orchestrator that signs every change and a Logger that never forgets.
- A live map
- Every machine, site and service on one map of your infrastructure, updated as things happen.
- Signed plans
- Every change is planned, then cryptographically signed — a machine won’t run anything that isn’t.
- Safe automation
- Routine fixes run on their own, with checks before and a way back if anything goes sideways.
- An audit trail
- An unalterable log of who did what, when, on which machine — ready whenever you ask.
linexus map --live6 machines · 1 needs a look
Plans
Plans with the help built in.
Monthly prices in the open, with support time included. Pick one online, or ask us to shape one around you.
Every plan comes with support time included and a monthly price you can see before you sign. Browse them in the shop, or tell us what you need and we’ll shape one.
Good questions
Questions people ask us
Do I have to sign a long contract?
No. Plans are monthly unless you choose a longer term for a better price. Your data and accounts stay yours, and leaving is easy.
What does “support time included” mean?
Each plan includes a set amount of hands-on help every month. Most months, most clients never reach it — and if you get close, we tell you before anything extra is billed.
How fast do you respond?
Your plan sets response times in writing, from an hour for something critical. Every ticket shows its clock in your portal.
What is the Linexus agent, and is it safe?
A small program on each machine that reports its health and runs only plans our Orchestrator has signed. Everything it does is written to an audit log you can ask to see.
What are Demiurge Community Points?
Our community rewards programme: points for referrals, reviews and helping others, which you can put towards your plan. The rewards page has the details.
However tangled it feels, we’ve seen worse.
And we untangled it. Tell us what’s going on — we’ll listen first, then show you a plan in plain words. No pressure, no jargon, no phone tree.