Terms of service

About these terms

These terms are an agreement between you and Solnyxus (“we”, “us”) about using this website, the client portal and our services. By using them you accept these terms. If you use them for an organisation, you accept them for that organisation and confirm you may do so.

If your organisation has signed a service agreement, quote or order with us, that document describes the services, prices and commitments, and it wins wherever it differs from these terms.

Our services

We provide managed IT: monitoring, support, infrastructure, backups and the related work described in your plan or agreement. What this website says about technology is general information, not advice for your particular situation; we give that once we know your systems.

We may improve or change the website and the portal over time. We will not take away something your agreement promises without the notice it requires.

Accounts

• Give accurate information and keep it up to date.
• Keep your password and any sign-in method private, and do not share an account between people. Each person gets their own.
• You are responsible for what is done with your account. Tell us at once at hello@solnyxus.com if you think someone else has used it.
• We may suspend an account to protect you, other clients or our systems, and we will tell you why as soon as we safely can.

Acceptable use

When you use our website, portal or services, do not:

• break the law, or help anyone else to;
• try to reach information or systems that are not yours to reach, including other clients’;
• probe, scan or test the security of our systems without our written permission, or interfere with them, overload them or get around their limits;
• upload malware or anything you do not have the right to share;
• harass, threaten or abuse our staff or anyone else, in chat, tickets or anywhere else;
• copy, resell or reverse engineer our software, except as the law expressly allows.

Found a security problem? Please tell us at hello@solnyxus.com; we are grateful for reports made in good faith.

Your content and data

What you and your organisation give us, and the data in the systems we look after, stays yours. You allow us to use it only as needed to provide and improve our services for you, and you confirm you have the right to give it to us. How we handle personal information is described in our privacy policy. When our work together ends, you can have your data back in a usable form.

Payments

• Prices are those in your plan, quote or order, or published on this site at the time you buy. Taxes are added where the law requires.
• Invoices are due by the date shown on them.
• Card and bank payments are processed by Stripe, under Stripe’s own terms. We never see or store your full card number.
• If an invoice stays unpaid after we have reminded you, we may pause non-essential work until it is settled. We will always give you notice first.
• We give at least 30 days’ notice before a recurring price changes. Refunds and cancellations follow your agreement or order.

Other companies’ services

Some features rely on other companies’ services, such as Google sign-in, Google Workspace, Stripe and Twilio. Your use of those is also subject to their terms, and we are not responsible for how they run their services.

Our software and content

This website, the portal and the Hub, including their design, text and software, belong to us or the people we license them from. Open-source components remain under their own licences. Using our services does not give you ownership of any of it.

Warranties and the limits of our liability

We do our work with reasonable care and skill, and your agreement says what we commit to. Beyond that, the website and portal are provided as they are, and we cannot promise they will always be available or free of errors.

As far as the law allows: we are not liable for indirect or consequential losses, such as lost profits, lost revenue or lost data that a reasonable backup would have kept; and our total liability for any claim is limited to the amount you paid us in the twelve months before it arose (or one hundred US dollars if you have paid us nothing). Nothing in these terms limits liability that the law does not allow to be limited, such as for fraud or for death or injury caused by negligence.

You agree to cover our reasonable costs if a claim is brought against us because you broke these terms or the law in using our services.

Ending

You can stop using the website and portal at any time; ending a paid service follows the notice in your agreement. We may suspend or end access for anyone who seriously or repeatedly breaks these terms. The sections on your data, payments owed, ownership and liability continue to apply afterwards.

Governing law

These terms are governed by the laws of the place where Solnyxus is established, and disputes about them will be handled by the courts there. Before going to court, we would both try in good faith to settle a disagreement by talking it through. If you are a consumer, you keep any protections the law where you live gives you.

Changes and contact

We may update these terms. The date at the top shows when they last changed, and we tell clients about changes that matter by email before they take effect. If you keep using our services after that, the new terms apply.

Solnyxus · hello@solnyxus.com